1. Which villages are open / closed in Belgium?
We are happy to announce that our Sunparks villages are open.
• The Aquafun is open, including all recreational elements.
• Our restaurants are open without limitations on opening hours and number of persons per table.
• The Indoor playground Kids World is open.
• The restriction concerning households and maximum amount of guests in one accommodation is not applicable anymore.
• It’s no longer mandatory to wear a facemask.
2. Where can I get more information concerning my questions about the coronavirus related to Sunparks.
For questions regarding rebookings, the regular contact number for Sunparks can be used: 0845 351 0109 (4p/min).
For all other Corona related questions, special information numbers have been created for all the Corona virus questions related to Sunparks per country of origin. These are as follows:
• BE Crisis: +3228947448
• NL Crisis: +31107980988
• DE Crisis: +4922165031424
• FR Crisis: +331 73 27 55 97
Guests are encouraged to plan their own visit based on the available information, provided by local authorities. All available information is accessible on local government websites:
• United Kingdom
• The Netherlands, national and international information
• France
• Germany
• Belgium
BOOKING, FLEXIBILTY, PRICES
3. Guests who have booked with a group of more than 1 household per holiday home. What is your policy?
There is no restriction concerning households and maximum amount of guests.
4. I have booked a catering or leisure arrangement that is not available at village park, what is your policy?
Our restaurants are open without limitations on opening hours and number of persons per table.
5. What are the terms & conditions of the recreation-voucher?
You can find the terms & conditions of the recreation-voucher here.
PRODUCT OFFER
6. What product offer will be available in the village and do guests receive compensation due to the adapted product offer?
Guests who are affected by a strong limitation of our product offer, and who are entitled to a compensation, will be contacted by us and informed on the applicable compensation. We will inform you pre-arrival via e-mail. There is no need to contact us.
7. Will the Aquafun be open?
The Aquafun is open, including all recreational elements.
8. Information regarding reservations for the Aquafun
We do not make use of timeslots in our villages.
SAFETY
9. How do you guarantee safety for our guests and employees?
We continuously adapt our product to the guidelines of the government in every country. This to ensure the safety or our employees and guests. Our parks have plenty of space to keep distance and all our guests and staff are asked to participate in the rules and guidelines set up to provide a safe environment
10. What safety measurements is Sunparks taking?
All the safety measures that we are taking, are available at our website. Please visit our website for the most accurate information with regards to our safety measures
• It’s no longer mandatory to wear a facemask.
11. Are friends and family allowed to come visit at the park?
Guests are allowed to have visitors over. There is no restriction concerning households and maximum amount of guests.
12. I or one of my booking participants is feeling ill/has a fever. What is your policy?
Guests should postpone their stay if they are ill. Conditions depend on booking date. Please contact our customer contact center.
13. Will there be surveillance in the park?
Our staff will be trained and informed about the rules and regulations. If necessary, our employees will approach our guests to make sure that the local guidelines are followed in the village.
There is surveillance in our villages by our security staff, at day and night, to ensure a safe environment for both our guests and employees.
14. Will there be a maximum number of guests allowed in the parks?
Sunparks follows the guidelines of the Belgian government. It is possible that in certain facilities a maximum of guests is applicable.
15. Is there an adapted arrival procedure?
• In case of fever, guests will be asked to go home where they will receive a corresponding voucher for a future stay.
• We make use of 100% online check-ins via e-ticket. This is mandatory (so checking in before arrival via Sunparks shop).
- Guests who did not succeed with the online check-in can go to the reception for check-in. The reception is open during check-in (15h).
- B2B and tour operating guests are allowed to check in via the reception, since they do not have access to the Sunparks Shop
• It is possible that we ask our guests to take temperature upon arrival.
16. How do you guarantee a hygienic holiday home?
There will be extra time calculated to clean each holiday home before arrival of new guests. Hand gel, disinfection materials (masks depending on country) are for sale at our reception and Foodstore. In our facilities, you are also able to disinfect your hands.
17. Is there enough space on your park to guarantee 1.5 meter distance?
There is enough space to move in and around the park without encountering other guests. Our accommodations are located with enough space in between. Those few accommodations that cannot guarantee 1,5 meter, will be out of stock. In our central facilities all measures are taken to guarantee 1,5 meter distance, like walking directions. Please visit our website for the most accurate information with regards to our safety measures.
