Customer Contact Center
For questions please contact our English speaking staff at the Customer Contact Center.
You can contact us via phone number 0845 351 0109 (4p/min).
Monday - Friday: 9AM - 7PM
Saturday: 9AM - 5 PM
Sunday: 10AM - 5 PM
Frequently Asked Questions
Do you have a question? Check our FAQ. If you can't find your answer there we are always happy to help you if something is unclear. You can contact our Customer Contact Center via telephone.
Share your experience with us
Your opinion is important to us! Send us your complaint or feedback using the form below, such as: My account, problems with vouchers or a refund request.
You can also use this form to let us know if your address or e-mail address has changed, if you need help making a reservation or if you had any other problem during your stay.