My stay

Sunparks is legally obliged to register the details of all our residential guests. By registering your travel companions before arrival, you will save some time when checking in.  You can do so by logging onto www.sunparksshop.com

You can prepare your stay by registering your guests and yourself beforehand.
This will save you some time when checking in. 
You can do so by logging onto www.sunparksshop.com .  Here you’ll also have the possibility to add services to your booking such as breakfast, bicycles, activities, linen, etc.

When on the homepage, click on the park of your choice and then choose 'Plan your route' below on the right.

When on the homepage, click on the park of your choice and then choose 'see the map'.
During the booking procedure, in Step 3, you can indicate a preference for a specific location of your Holiday House. Here you'll find a link to the map as well.

You can check in at the Reception Desk of the park.  You’ve already completed the details of your travel companions online?  Good! Your check-in will go much quicker. You haven't yet? You can do so by logging onto www.sunparksshop.com.  
Upon arrival, you’ll receive the key to your Holiday House, the Aquafun tickets, and vouchers for any services/activities you booked.
Your Holiday House is available from 3 pm on arrival day until 10 am on departure day.  The park facilities, such as the swimming pool and car park, are usually available on your arrival day from 10 am and on your departure day the whole day as well.

All parks provide round-the-clock attendance to welcome you. Should you arrive outside the opening hours of the reception desk, the night porter will check you in.

In every Holiday House from 4 persons onward a baby cot and a high chair is provided.  When needed, you can add additional baby furniture to your booking.  The bed linen is not provided for the cot.  This can also be added when making the booking.

This depends on the type of Holiday House you booked.  When booking an Exclusive Holiday House, the bedlinen and towels are included. 
When booking a Select Holiday House, the linen is to be added separately.  
If you wish to complete your booking with these extra services, you can add them online via www.sunparksshop.com or by calling our Customer Contact Center on 0845 351 0109 (4p/min).

Sunparks Oostduinkerke offers WiFi. At Sunparks Kempense Meren, there is free WiFi throughout the park.

Our Park Centers are smoke-free. In our Holiday Houses as well it is not permitted to smoke.

Of course!  Pets are allowed in most of our Holiday Houses (max. of 2 pets per House).
Please specify the number of pets when booking, an additional charge is applied. We expect our guests to take responsibility for their pets and have them wear a flea collar, keep dogs on a lead and have them use the designated pet toilet areas.
Pets are not allowed in the Park Center, Aquafun and our Hotels.

We aim for our parks to be as car-free as possible.  On presentation of a medical statement, an exemption is granted by Reception staff.  Please inquire when checking in.

Despite all our efforts, a situation may occur in which you experience disappointment.   
When on the park, please take up your remark directly with the Park Management, in order to allow us to solve the issue immediately for you.    When desired, you can file a written complaint via guestrelations.sp@groupepvcp.com until 1 month after your stay.